Recent departures have left multiple critical systems down to two, one or even zero engineers, according to a former employee who was familiar with the situation and spoke on the condition of anonymity out of fear of retaliation.
“I know of six critical systems (like ‘serving tweets’ levels of critical) which no longer have any engineers,” the former employee said. “There is no longer even a skeleton crew manning the system. It will continue to coast until it runs into something, and then it will stop.”
Departing employees filled the hashtag #LoveWhereYouWorked with public farewells.
“I thought my soul was already fully crushed after the last two weeks. I was so wrong. Today has been rough,” one tweeted. “There will never be a better culture than what we had. We know it. Every other tech company knows it.”
Musk’s initial return-to-office order had been a source of tension since it was issued on Nov. 9. In an email then, he told employees they were expected back at their desks the next day. At a follow-up staff meeting on Nov. 10, Musk said that “exceptional” employees could continue to work from home, as many have since the pandemic began. But the return-to-office order remained a source of grumbling for Twitter staffers who had remained at the company after Musk-ordered layoffs Nov. 4 eliminated approximately half of Twitter’s jobs.
Musk did not say why he revised his return-to-office order. One Twitter staff member said the numbers of employees seeking to leave had alarmed Twitter’s managers, who had formed “war rooms” to determine which employees should be asked to stay on.
Resignations and departures were already taking a toll on Twitter’s service, employees said. “Breakages are already happening slowly and accumulating,” one said. “If you want to export your tweets, do it now.”
Hate speech and other abuse was also likely to spike, employees said. Most of Twitter’s Trust and Safety team, consisting of up to 40 people, was expected to resign.
The easing of the return-to-office order is the latest change in Musk’s initial decisions as head of Twitter. Musk also has halted his initiative imposing an $8 monthly subscription fee on accounts labeled with Twitter’s blue check mark.
Musk is facing pressure to push up the value of Twitter, which some analysts have said was actually worth about half of what he paid. Twitter is also expected to owe roughly $1 billion in annual interest — on top of recouping the investments of Musk’s many equity partners.
Musk has said he wants to increase the platform’s ability to make money, focusing on ways to drive revenue and slashing costs. Musk, who is also chief executive of SpaceX and Tesla, is known for his companies’ hard-charging cultures and has famously described spending nights in a sleeping bag on the factory floor.
On Wednesday, Musk took the stand in Delaware Chancery Court in a trial over a shareholder lawsuit stemming from a compensation package he received as Tesla CEO. He also defended some of his actions at Twitter, including bringing in Tesla engineers to evaluate Twitter’s engineering staff.
Musk said in a Wednesday email outlining the severance offer that Twitter would be more of an engineering-focused operation going forward. And while the design and product management areas would still be important and report to him, he said, “those writing great code will constitute the majority of our team and have the greatest sway.”
“Wow, this is a lot of people saying goodbye,” one current employee said Thursday, referring to internal posts on the company’s Slack channels. Musk had set a 5 p.m. deadline Eastern time for staffers to sign the pledge to work harder or leave with severance.
Nitasha Tiku, Faiz Siddiqui and Will Oremus contributed to this report.